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2018

August

10

• Headlines | Want better customer service? Don’t call. Text.. {/exp:ce_str:ing}

  The biggest shift in customer service since the 1-800 number is underway. Some 20 million businesses now use Facebook Messenger each month to talk with customers. Apple is leading companies as diverse as Lowe’s, Marriott…

08

• Headlines | How Android Pie could change the way you use your phone. {/exp:ce_str:ing}

  Google is rolling out Android Pie, the latest version of its operating system, to phones across the globe—starting with its own Pixel devices. As the world’s most dominant operating system, changes to Android forecast how…

02

• Headlines | The ‘Mulvaney discount’: Shrinking fines for law-breaking companies. {/exp:ce_str:ing}

  There’s a hot new trend in Donald Trump’s Washington: the “Mulvaney discount.”

  After pausing enforcement work when Acting Director Mick Mulvaney took over, the Consumer Financial Protection Bureau has been on a relative tear, announcing…

01

• Headlines | The top 10 things consumers complained about in 2017. {/exp:ce_str:ing}

  False advertising of new and used cars, shoddy home improvement work, and deceptive retail sales tactics lead the towering list of complaints that consumers submitted last year.

  A new annual Consumer Federation of America (CFA)…

• Headlines | Facebook says it has uncovered another coordinated disinformation operation. {/exp:ce_str:ing}

  Facebook has shut down a sophisticated disinformation operation on its platform that engaged in divisive messaging ahead of the U.S. midterm elections, the company said Tuesday, an escalation of what a top executive described as…

July

24

• Headlines | The SIM hijackers. {/exp:ce_str:ing}

  Meet the hackers who flip seized Instagram handles and cryptocurrency in a shady, buzzing underground market for stolen accounts and usernames. Their victims' weakness? Phone numbers.

  {/exp:ce_str:ing}

19

• Headlines | What Android users should know about Google’s fight with the E.U.. {/exp:ce_str:ing}

  The European Union slapped Google with a $5 billion fine Wednesday, alleging that the tech giant has acted in an uncompetitive manner by pre-loading apps and its services, such as Google search and the Chrome…

• Headlines | Consumer Bureau nominee could face ‘bumpy ride’ over lack of experience. {/exp:ce_str:ing}

  While Ms. Kraninger, an official at the Office of Management and Budget, is expected to take a much more business-friendly approach to consumer protection than many Democrats would like, her nomination presents something of a…

16

• Press Releases | Protect the CFPB’s critical complaint process. {/exp:ce_str:ing}

  Groups representing consumers, students, seniors, servicemembers, homeowners and underserved Americans joined forces today to tell the temporary leadership of the Consumer Financial Protection Bureau (CFPB) that consumers need more—not less—access to its complaint database and…

June

23

• Headlines | More than 1 million children were victims of ID theft last year. {/exp:ce_str:ing}

  We think of identity theft as an “adult” problem, but no one is immune from this crime. More than 1 million children in the U.S. were ID theft victims last year, resulting in losses of…

21

• Headlines | For a day, I was one of the millions of Americans without a bank account. {/exp:ce_str:ing}

  I was participating in a sort of financial scavenger hunt that aims to replicate how life works for the millions of Americans — about a quarter of all households — who either don’t have bank…

• Headlines | How a few people took Equifax to court over Its data breach and won. {/exp:ce_str:ing}

  Christina Bernstein’s check finally arrived last week: $7,440 from Equifax for her trouble.

  She was one of more than 145 million Americans whose financial information was exposed in the company’s huge data breach last year.…

• Headlines | Is there a smarter path to artificial intelligence?. {/exp:ce_str:ing}

  For the past five years, the hottest thing in artificial intelligence has been a branch known as deep learning. The grandly named statistical technique, put simply, gives computers a way to learn by processing vast…

19

• Headlines | iPhones will automatically share location when people dial 911. {/exp:ce_str:ing}

  Your iPhone will soon be able to share your location data automatically if you ever have to call 911, Apple Inc. announced Monday. The feature is designed to give first responders faster and more accurate…

16

• Headlines | Credit freezes will soon be free for everyone. {/exp:ce_str:ing}

  Starting this fall, the big three credit reporting agencies — Equifax, Experian, and TransUnion — will be required to let you freeze your credit file for free. A freeze can help prevent identity thieves from…

14

• Headlines | Apple ending apps’ ability to secretly sell your contacts list. {/exp:ce_str:ing}

  Apple's recently updated policy for developers on its App Store now prohibits apps from selling information collected from your address book to other people.

  The changes, which were first reported by Bloomberg News, prohibit apps from using Apple's…

• Headlines | Apple making it harder for police to collect evidence from iPhones. {/exp:ce_str:ing}

  Apple announced that it would block access to a port that law enforcement uses to break into iPhones during criminal investigations, a move that could reignite debate over whether tech companies are doing enough to…

13

• Headlines | AT&T wins: Judge clears $85 billion bid for Time Warner with no conditions. {/exp:ce_str:ing}

  A federal judge said Tuesday that AT&T's $85.4 billion purchase of Time Warner is legal, clearing the path for a deal that gives the pay-TV provider ownership of cable channels such as HBO and CNN…

09

• Headlines | Trump’s consumer agency chief looks to shut down complaint database. {/exp:ce_str:ing}

  The Trump administration may shut down a federal database of consumer complaints about the financial-services industry. Banks think that’s a swell idea.

  “In what world does it make sense to give consumers less critical information…

07

• Headlines | More than half of U.S. households have ditched landline phones. {/exp:ce_str:ing}

  More than half of U.S. households — 53.9% — rely entirely on cellphones, according to a survey from the National Center for Health Statistics, an arm of the Centers for Disease Control and Prevention.

  There…

• Headlines | Mulvaney fires all 25 members of consumer watchdog’s advisory board. {/exp:ce_str:ing}

  Mick Mulvaney, acting director of the Consumer Financial Protection Bureau, fired the agency’s 25-member advisory board, days after some of its members criticized his leadership of the watchdog agency.

  The CFPB said it will revamp…

06

• Headlines | States ask CFPB to keep complaints database public. {/exp:ce_str:ing}

  Fourteen Democratic state attorneys general are asking the CFPB to keep its consumer complaint database open to the public.

  State law enforcers risk losing a valuable tool to help “identify patterns of widespread misconduct,” New…

05

• Headlines | Facebook may face fines — again — for potentially mishandling users’ data. {/exp:ce_str:ing}

  Facebook’s arrangements with Amazon.com, Apple, BlackBerry and Samsung allowing their devices to access data from the social network’s users could further expose Facebook to steep fines and other penalties, experts said.

  The practice — which…

• Headlines | Hooked on your iPhone? At WWDC, Apple finally offers help. {/exp:ce_str:ing}

  Apple is trying to make us love our iPhones a little less.

  Helping consumers and parents combat addiction and encourage healthier relationships with technology was on Apple’s agenda at its annual Worldwide Developers Conference.

  The biggest…

04

• Press Releases | Groups tell temporary CFPB director: Hands off the public database!. {/exp:ce_str:ing}

  Keep the public consumer complaint database open was the clear message sent by scores of groups to the temporary acting director of the Consumer Financial Protection Bureau (CFPB) today.

  Consumer, civil rights, fair lending, privacy,…

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