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2017

August

15

• Headlines | Freedom from cable isn’t free. In the old days of video streaming — that is, not so long ago — consumers could cut the cable cord and subscribe to one or two services, enjoying a vast array of movies and…

03

• Headlines | There’s money to be made in taking complaints. A new breed of human resources start-ups is cropping up to help companies figure out how their employees feel. Like Glint, Convercent lets companies send customized “pulse” surveys, gather confidential responses in real time, and…

July

27

• Headlines | 2017s most common travel scams & how to avoid them. Anyone who is well travelled will tell you that, regardless of how prepared you are for your journey, it’s likely that you’ll come across a scam or two here and there – it’s more common…

26

• Headlines | Republicans introduce bills to scrap new bank arbitration rule. Republican lawmakers in the House and Senate have introduced bills calling for the repeal of a just-announced regulation that would make it easier for consumers to bring class-action lawsuits against banks. The rule unveiled last…
• Headlines | Lawmakers call for a net neutrality faceoff between Google and Comcast. For years, tech companies and Internet providers have been at each others' throats on Internet policy — and net neutrality especially. Now, House Republicans are teeing up a big showdown on the issue, inviting the biggest…

25

• Press Releases | Consumer Action condemns the House’s vote to repeal class actions. The U.S. House of Representatives passed a resolution (H.J. Res. 111) today to repeal the new Consumer Financial Protection Bureau (CFPB) rule to restore consumers’ right to band together to hold banks and lenders accountable…

20

• Press Releases | Consumer Action opposes Congress’s attack on class actions. Members of both the U.S. House and Senate took a hatchet to consumer protection today by introducing Congressional Review Act (CRA) resolutions to repeal the Consumer Financial Protection Bureau’s (CFPB) recent arbitration rule. The rule restores…
• Headlines | Hiring a bank lawyer to attack CFPB bank rules. President Trump and Republicans in Congress have broadcast their every intention to gut the Consumer Financial Protection Bureau. The president’s budget attempted to defund it and leading Republicans have called for its director to be…
• Headlines | Voters support CFPB, strict financial regulation. As Republicans push to overhaul Dodd-Frank, a new poll shows that voters favor strict regulation of financial institutions and the goals of the controversial CFPB. “By wide margins, voters want to see tough oversight of…

14

• Headlines | Customer records for millions Of Verizon subscribers exposed. A cyber security firm says information for at least 14 million Verizon residential and small business wireline customers was found on an unsecured web server, allowing anyone on the Internet to access it. Verizon says…

13

• Headlines | New rule bans restrictive arbitration clauses in bank contracts. If you have a bank account, chances are your bank has a contract clause that requires you to go through arbitration if you feel you've been harmed by company practices. As the CFBP's website video…
• Headlines | Net neutrality day to protest FCC’s proposed rollback. Google, Facebook, Netflix, Twitter, and 80,000 other top websites and organizations have joined together for a "Day of Action" to protest a retreat from the concept of "net neutrality." They are angry that the Trump…

01

• Headlines | FCC urged to take tougher action to stop illegal robocalls. In comments filed with the Federal Communications Commission (FCC) Friday, Consumers Union, the policy and mobilization arm of Consumer Reports, and other leading consumer groups urged the agency to clear the way for phone companies…

June

30

• Headlines | Doctor on demand: Reviving the house call. The trend for on-demand service in the age of Uber could revive the house call.

29

• Press Releases | Consumer Action responds to today’s GAO report on Lifeline. Ken McEldowney, executive director of Consumer Action, released the following statement today in response to a report released by the Government Accountability Office (GAO) on the Federal Communications Commission’s (FCC) Lifeline program, a program that has provided discounted and no-charge phone service for low-income Americans for over three decades.
• Headlines | What to know if you maxed out a credit card and stopped paying. If you’re poor — making less than $550 a week — or relying on Social Security, veteran’s benefits, or disability payments, you can’t be forced to pay off certain debts. No one can be forced…
• Headlines | Why Comcast and Verizon are clamoring to be regulated. Some of the nation's biggest Internet service providers are begging a court not to weaken the power of a major regulatory agency — the Federal Trade Commission — in a case that has implications for businesses and…

27

• Headlines | New, cheaper ways to watch TV. Thanks to a growing number of streaming services, consumers now have unprecedented TV-watching options

20

• Headlines | Trump chooses democrat who backed net neutrality for FCC. Democrat Jessica Rosenworcel was chosen to return to the Federal Communications Commission, where she supported net neutrality rules and stricter media ownership limits that now may be undone under Republican leadership.

15

• Headlines | Trump wants to hide your complaints about Wall Street. The U.S. Department of the Treasury formally recommended that Congress and the White House stop public access to a database that collects consumer complaints about financial companies, tracks responses, and records whether consumers end up satisfied. The Treasury…

14

• Headlines | Verizon has acquired Yahoo, will combine with AOL. Verizon Communications Inc (VZ.N) said on Tuesday it closed its $4.48 billion acquisition of Yahoo Inc's (YHOO.O) core business and that Marissa Mayer, chief executive of the internet company, had resigned. The completion of the…

02

• Headlines | Is AI the end of jobs or a new beginning?. Artificial Intelligence (AI) is advancing so rapidly that even its developers are being caught off guard.

May

30

• Headlines | Hackers hide cyberattacks in social media posts. It took only one attempt for Russian hackers to make their way into the computer of a Pentagon official. But the attack didn’t come through an email or a file buried within a seemingly innocuous…

25

• Headlines | Court weighs whether Trump can say “You’re fired!” to consumer watchdog. In a packed courtroom at the U.S. District Court of Appeals, the 11 judges peppered the attorneys for the Consumer Financial Protection Bureau and mortgage lender PHH Corporation, which is challenging the regulator, about the bureau’s powers…

22

• Headlines | America’s dangerous Internet delusion. The United States may have escaped most digital damage from this month’s unleashing of a global “ransomware” virus, though cyber-experts fear more attacks. The unmistakable lesson of recent years is that the Internet is a…

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