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Library

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Consumer Action's Publications page.



Getting Up to Speed
Library: English | Getting Up to Speed Broadband internet for low-income households.

Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low-income households fast home internet service at a discount.

IP Transition: Making the Switch
Library: English | IP Transition: Making the Switch The next communication evolution.

This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

Questions & Answers about the IP Transition
Library: English | Questions & Answers about the IP Transition Connecting you with new changes to the phone system.

This backgrounder answers many of the questions that consumers may have about the transition from traditional (copper-based landline) phone service to Internet-based service. Written in Q&A format, the guide introduces terms consumers should understand, explains how the transition will take place and why it’s important to them, and addresses nuts-and-bolts concerns they may have about switching to a new type of service.

IP Transition: Making the Switch (Spanish)
Library: Spanish | IP Transition: Making the Switch (Spanish) La nueva evolución en la comunicación.

Esta hoja informativa explica lo que es el servicio telefónico basado en Internet (IP), por qué se está dejando de usar el servicio telefónico tradicional (línea fija de cobre) y las ventajas que aporta al consumidor el servicio IP. El folleto también explica las opciones de servicio para el consumidor y cómo cambiarse al servicio IP sin dificultades.

IP Transition: Making the Switch (Vietnamese)
Library: Vietnamese | IP Transition: Making the Switch (Vietnamese) The next communication evolution.

Bản tin xác thực này giải thích dịch vụ điện thoại gọi qua mạng điện toán cơ bản IP (Internet-based) là gì, lý do tại sao có sự chuyển đổi từ từ để thay thế dịch vụ điện thoại cổ điển (dây dẫn bằng đồng) và dịch vụ điện thoại mới này cung ứng các ưu điểm cho khách hàng. Bản cẩm nang cũng giải thích các dịch vụ khác nhau để khách hàng lựa chọn và cách họ có thể nhịp nhàng chuyển sang dịch vụ mới.

This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

IP Transition: Making the Switch (Chinese)
Library: Chinese | IP Transition: Making the Switch (Chinese) The next communication evolution.

本文對於網絡電話通訊轉換(IP Transition)有詳盡的解釋,包括電話服務正從傳統的(銅製地下電線)改變成使用網絡通訊,以及這種新的聯繫方式對消費者的各項優點。手冊中同時清楚列明消費者的通訊服務選擇,以及客戶將如果順利轉換並加入這種最新的通訊服務。

This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

IP Transition: Making the Switch (Korean)
Library: Korean | IP Transition: Making the Switch (Korean) The next communication evolution.

이 안내서는 인터넷 프로토콜(Internet Protocol, IP) 기반 전화서비스의 정의, 전통적인(구리선 기반 유선) 전화 서비스로부터 전환하는 이유, 그리고 IP 기반 네트워크가 고객들에게 제공하는 장점 등에 대해 설명하고 있습니다. 이 출판물은 또한 소비자들의 서비스 옵션과 부드러운 전환 방법 등에 대해 설명하고 있습니다.

This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

California LifeLine Case Studies
Library: English | California LifeLine Case Studies .

These five case studies will give Lifeline workshop participants an opportunity to apply what they have learned about California LifeLine discounts, service options and eligibility.

Connect to California LifeLine and Save! (2018)
Library: English | Connect to California LifeLine and Save! (2018) Discounted telephone service can help your family stay in touch.

California LifeLine provides discounts on basic residential wireline (home phone) or wireless telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.

Connect to California Lifeline and Save! (2018) (Vietnamese)
Library: Vietnamese | Connect to California Lifeline and Save! (2018) (Vietnamese) Discounted telephone service can help your family stay in touch.

California Lifeline cung cấp dịch vụ với giá căn bản cho các gia đình trong tiêu chuẩn lợi tức thấp. Các khách hàng nào đủ điều kiện cho dịch vụ giá bình dân California Lifeline chỉ trả một phần tiền của giá thường cho dịch vụ mắc đường dây và tiền điện thoại hàng tháng. Cẩm nang này giải thích các đặc điểm và lợi ích của dịch vụ điện thoại Lifeline, cách nộp đơn vào chương trình, và quý vị phải làm gì để tiếp tục được tham gia chương trình.

California Lifeline provides discounts on basic residential telephone service to eligible low-income households. Consumers who qualify for California Lifeline pay a fraction of the regular cost for telephone connection and monthly local telephone service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program, and what you must do to continue participation.

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