Released: November 30, 2017
How to avoid losing money to ‘utility company’ imposter scam
Source: Herb Weisbaum, NBCNews
When the phone rings and the caller threatens to shut off your electric, natural gas or water service in just a few minutes because of an unpaid bill, you pay attention. That’s why telephone fraudsters impersonate utility employees — they can rush you into taking action before you have a chance to think about it.
Never pay over the phone in response to a call, especially when you’re threatened with a service disconnection if you don’t pay immediately. A utility will never do that. If you’re getting pressured, hang up and call the customer service number on your utility bill — this will ensure you’re speaking to a real utility employee.
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