Released: October 13, 2018
Financial companies rack up complaints, but good luck finding them
A NerdWallet analysis of previously undisclosed Consumer Financial Protection Bureau data shows that Green Dot, a dominant prepaid card company, and Credit One, a leading credit card issuer, are among the businesses Americans complain about most to the bureau.
But those disputes are kept on what amounts to a shadow list of complaints that aren’t on the public portal. The bureau invites consumers to use the complaint database to evaluate whether they should do business with a company.
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